Refund & Returns

Last updated: 6 August 2026

This Refund & Returns Policy applies to purchases of the Hume Band 2.0 and related accessories made through links on this website (MetabolizeLean) that redirect to the official Hume Health checkout.

45-day money-back guarantee. If you are not satisfied for any reason, you may request a full refund within 45 days of delivery. No questions asked, subject to the conditions below.

1. Eligibility

Refund requests must be submitted within 45 days of the delivery date.
The product should be returned in good condition, with all original packaging and accessories where reasonably possible.
Proof of purchase (order confirmation or receipt) is required.
This guarantee applies to first-time purchases of the Hume Band 2.0 for personal use.

2. How to request a refund

Contact Hume Health customer support using the details on your order confirmation or via the Contact page.
Provide your order number, full name, email address used at checkout, and a brief reason for the return (optional).
Follow the return shipping instructions provided by support.
Once the return is received and verified, your refund will be processed.

3. Refund processing

Approved refunds are issued to the original payment method.
Processing typically takes 5–10 business days after the returned item is received, depending on your bank or card issuer.
Shipping costs for returning the product may be the customer’s responsibility unless the item arrived damaged or incorrect.

4. Exchanges & damaged items

If your Band arrives damaged, defective, or incorrect, contact support immediately. We will arrange a replacement or refund at no additional cost to you, subject to verification.

5. Warranty

The Hume Band 2.0 includes the manufacturer’s standard warranty. An optional extended warranty (e.g. 10-year) may be offered at checkout. Warranty claims are handled separately from the 45-day money-back guarantee and do not replace your statutory rights under the Consumer Rights Act 2015.

6. Your UK consumer rights

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Consumer Rights Act 2015 or other applicable UK consumer law. If a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement or refund as applicable. The advertiser’s 45-day money-back guarantee is in addition to these statutory rights.

7. Non-refundable items

Digital content or software licences (if any) that have been fully delivered and activated, except where required by law.
Products damaged due to misuse, unauthorised modification, or failure to follow instructions — outside the money-back guarantee window or your statutory consumer rights.

8. Contact

For refund or return questions, visit our Contact page or use the support channel listed on your Hume Health order confirmation.